TERMS OF SERVICE
Please read carefully and completely
Last modified August 01, 2019
These Terms of Service ("terms" or "conditions"), together with any other written information we bring to your attention before we confirm your travel, apply to your booking with LaVon Travel & Lifestyle LLC (“we” or “us” or "our"). Please read them carefully as they set out our respective rights and obligations. In these Terms of Service references to "you" or "your" or "client" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. If you have any further questions after reading these Terms of Service then please contact us. LaVon Travel & Lifestyle LLC is an independently owned and operated business affiliate of Travel Edge Inc. This means that Travel Edge allows us to book travel services under their industry IATA/CLIA/ARC accreditation in accordance with the terms of Accredited Body membership. We act only as an agent. When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. Our obligations to you may vary depending upon which arrangements you book with us, and we set them out clearly below.
Our Service Fees
In certain circumstances we apply service charges for our travel services. Our fees for service can be fully reviewed on our FAQs page. All individual lifestyle concierge requests (ie event tickets, VIP experiences and other related services) are subject to a 20% handling fee. Client accepts and agrees to all fees as outlined in our fee structure. All fees are separate to those imposed by any vendor or supplier with whom client has confirmed bookings. All service related fees are non-refundable and client agrees to not charge-back any valid service fees per their signed agreement.
Our Responsibility For Your Booking
Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
Price quotes are applicable to the date and time at which they are requested. Quotes in foreign currency are subject to fluctuations in exchange rates and International credit card issuer fees. We are not responsible for any increases due to fuel surcharges, government imposed taxes/fees or supplier-imposed increases.
You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their terms and conditions. We do not accept payment for bookings and all payments will be made directly with the relevant supplier.
When making your booking we will arrange for you to enter into a contract with the supplier(s) (tour operator/airline or other supplier) named on your booking summary. As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. The supplier’s terms and conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. Please ask us for copies of these if you do not have them. You may wish to purchase flights, hotel, car rental, transfers or other services through us. Each component may be provided by different third party providers of the components you have selected. Your contract will be with the individual suppliers and not with us.
Accommodation Ratings and Standards
Accommodation ratings are displayed as provided by the supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied. Safety standards in some countries may differ from those applicable in the United States. We strongly advise that all customers seek to minimize their exposure to injury by familiarizing themselves with relevant safety information.
After registration, on arrival at your accommodation, you will be allocated a room. It is your responsibility to verify the check-in and check-out times directly with your accommodation supplier. Please note that any local taxes and expenses will be payable to your accommodation supplier in resort on check-in or check-out.
Building Work or Construction
From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. If we are notified of such works we will inform you before you make your booking or within a reasonable time of us being notified.
Conditions of Suppliers
Many of the services which make up your travel itinerary are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
Please be aware that the terms and conditions of the supplier will normally state that your stay can be terminated, with no refund, if the behavior of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the accommodation in resort. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct.
The contract for your travel arrangements is between you and the supplier and any queries or concerns should be addressed to them directly. We will gladly assist you with resolving any issues. If you have a problem whilst on your travels, this must be reported to the supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the supplier as set out in your booking confirmation.
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier but we do not guarantee that they will be met and we will have no liability to you if they are not.
It is your responsibility to obtain and pay for all the necessary documentation before traveling (visas, passport, tourist card or any other travel documentation required). We can assist as needed with such services. We are not responsible if you or any member in your party does not have all the necessary documentation and therefore cannot enter the country on arrival. We also strongly recommend that you check with the Embassy or Consulate in your home country before traveling. Travel documentation appropriate for entry to your itinerary destinations, such as passports, visas & inoculation certificates, remain each traveler’s responsibility. We will advise required documentation but travelers who do not meet advised requirements will be denied boarding. Valid passports are required for all international destinations. If a passport is required to travel, the expiration date must be at least six (6) months following the return date of the planned travel. Each foreign country holds different views of past criminal offenses - if you have a current or past offense, please contact that country directly for entry and exit requirements. Travelers with DWI or DUI records should check whether current rules exclude admission to foreign destinations. If we feel it is an invasion of privacy for members of our staff to make such an inquiry and these requirements remain the traveler’s responsibility. For further information, please visit the U.S. State Department web site: travel.state.gov.
It is strongly recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure for international flights. Recommended check in times are subject to change without notification. It is the traveler’s responsibility to remain abreast of changes in condition or airport rules that might require earlier arrival times. This information can be found when entering your confirmation number on the airline website.
It is the traveler’s responsibility to reconfirm flight times at least 24-72 hours prior to scheduled flights. We will not assume responsibility for any air or schedule changes. Certain countries require departure taxes that require payment in cash. All scheduled airline flights are occasionally subject to overbooking, delay or cancellation. If this occurs, we will use our best efforts to assist you and members in your party in finding alternative arrangements. We, however, are not responsible for any such events and the costs associated therewith.
Cancellation and Amendment
Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their terms and conditions (which may be 100% of the cost of the travel arrangements).
Changes or Cancellations by the Supplier
We will inform you of any changes or cancellations as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.
Our Cancellation Policy and Fees
We make every effort to ensure your travel experience is exquisite. Significant time and effort goes into designing your travels and we leverage an extensive network of partner, affiliate and personal relationships to achieve this for you. We understand life happens and no one expects to have to cancel their travels - this is why we highly recommend protecting your trip investment with an insurance policy. Our supplier/vendor partners (hotels, cruise lines, tour companies, resorts, etc.) all have different deposit, final payment and cancellation terms or penalties. Information concerning your trip, including penalties and restrictions of the supplier will always be provided for your review prior to a booking or deposit being made and should be reviewed. It is your responsibility to be aware of the potential cancellation penalties. We charge a non-refundable Cancellation Service Fee for all bookings canceled after reservations have been made and deposited as follows:
Total Booking Cost Cancellation Fee
Bookings up to $2000 in value $150 per traveler
Bookings up to $5000 in value $250 per traveler
Bookings up to $7500 in value $350 per traveler
Bookings over $10,000 in value $450 per traveler
All fees are independent of any penalties by supplier.
Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. We highly recommend protecting your investment with trip protection insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. If you fail to travel with adequate insurance coverage we will not be liable for any losses in respect of which insurance cover would otherwise have been available. Insurance waiver forms must be signed if travel protection is declined.
We are not the source or supplier of the travel services requested and acts solely as a booking agent for disclosed principal supplier cruise lines, hotels, airlines, ground transportation and other companies providing accommodations, transportations, and/or other services. Each of these suppliers is an independent entity with its own management and is not subject to the control of our company. We shall not be liable for any accident, injury, property damage or personal loss to client or to those traveling with client in connection with any travel services we have booked, including but not limited to acts of God, weather conditions, natural disasters, acts of governments or other authorities, wars, civil disturbances, riots, strikes, epidemics, acts of terrorism, breakdown in equipment, theft, delay, fuel increases or cancellation or change in intermarry or schedules. Client acknowledges and accepts that there are cancellation policies, change fees and penalties that apply to your travel plans and services as set by travel suppliers. If for any reason credit card charges are later declined, reversed or we are unable to receive payment for the travel plans and services, Client acknowledges that this is a binding contract and we will be entitled to recovery, including reasonable attorneys’ fees in connection with collection.
It is each traveler’s responsibility to make certain that they have proper immunizations before travel - please see your health provider for advice. It is responsibility of every traveler to meet with his or her doctor at least 8 weeks prior to travel to obtain any necessary vaccines or medications. We strongly recommend that you check with the Centers for Disease Control and Prevention for up-to-date, destination specific information related to food and water safety, infectious diseases, and other concerns.
Limitation of Liability and Responsibility
We, and all cooperating carriers and agencies, act only in the capacity of agents for the hotels, airlines, cruise lines, railroads and bus companies or owners or contractors providing accommodations, transportation, guides or other travel or travel related services, (collectively referred to as “Contractors”). All coupons, contracts, exchange orders, receipts and/or tickets issued by us on behalf of such Contractors are subject to any and all tariffs, terms and conditions under which any accommodations, transportation or any other travel or travel related services are provided by such Contractors and/or by their employees or agents. We are not responsible for any negligent or willful act or failure to act of any such Contractors or their employees or agents. In addition, We are not responsible for any negligent or willful act or failure to act of any person or entity it does not own or control, nor for any act or inaction of any other third party not under its control. We are not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation any willful or negligent act, failure to act, breach of contract or violation of local law or regulation by any Contractor or other third party, whether or not it uses the our name. Further, we are not responsible for any loss, injury, death or inconvenience due to delay or changes in schedule, overbooking of accommodation, default, financial default or insolvency of any Contractor or other third party, attacks by animals, injury or death while participating in activities sponsored by us or by a Contractor or other third party, sickness, the lack of appropriate medical care, evacuation to same, if necessary, weather, strikes, acts of God or government, acts of terrorism, or the threat thereof, force majeure, war, quarantine, epidemics, or the threat thereof, criminal activity, or any other cause. You acknowledge that there are inherent and unpredictable risks associated with travel and travel related activities. These risks include but are not limited to loss, injury, death or inconvenience. You expressly assume all risks associated with the travel and travel related services you have arranged through us. You expressly agree that you, your heirs, legal representatives and/or family members will not make a claim against or sue us for any loss, injury, death or inconvenience arising out of such risks. We require that every person using our services agree to the foregoing terms. Since you are the client arranging for travel services, you agree that it is incumbent upon you to either ensure that each member in your party expressly agrees to these terms in writing or personally indemnify us against any claim brought by any family or non-family member in your party against us for any loss, injury, death or inconvenience arising out of such risks.
Except where otherwise expressly stated in these terms, we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and all similar events outside our control or the control of the supplier concerned.
Law and Jurisdiction
These terms of business are governed by United States law and the parties agree to submit to the exclusive jurisdiction of the courts of New York State.
Other Web Sites
Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Statement. You should exercise caution and look at the Privacy Statement applicable to the website in question.
The Terms of Service may be amended or modified by us at any time without notice. It is therefore essential that you consult the terms prior to making every booking, particularly to ensure what provisions are in operation in case they have changed since the last time an order was placed by you. Only those who have accepted the terms and affirmatively indicated their consent to be bound by these terms may make a booking with us. Without this acceptance, any order is subject to cancellation at any time. Our failure to act with respect to a breach of these terms by you, or others, does not waive its right to act with respect to subsequent or similar breaches. We do not guarantee it will act against all breaches of this these terms.
No alterations to these terms and conditions may be made by any employee, independent contractor, authorized representative, or agent, unless in writing by an authorized officer of LaVon Travel & Lifestyle, LLC